Skip to main content

FAQs

1. Quality
All our sneakers are 1:1 replicas and for sneakers with [PREMIUM] tag is a Unauthorized
Unauthorized means that they were made in the same factory and with the same materials as the original product, but sold by other than the retail company.

2. How can the prices are far below market price ?
The answer is that we are offering Procurement Service : to buy on someone's behalf. We have aguarantee of quality , and for 7 days (from the date products were received ) , if you find the products with quality problems (Non- human factors or non- resistant external damage ) , it can be returned and exchanged.

3. What are the return, exchange and refund policies ?
If you are not satisfied with the item, please take a picture of the items first, then send us an email to confirm for 7 days, you can return the item to us and we will make an exchange after its passing an official inspection.Of course we will not accept returns and / or exchanges if there is enough evidence on the shoes have been worn outdoors. Refunds are issued in the same form as the original payment is made and may take up to 7 working days of receipt of goods. Moreover, if there is something wrong with the quality and size of our products sent to you,then you will be responsible for shipping fees for return and the system will also deduct 30% of the payment.


4. About cancel the order and refund.
If you wish to cancel your order and refund,we need to deduct 10 % of the payments in the amount,because it is the credit card companies' handling charges from us.

5. Are the pictures true or false?
All images are completely taken by ourselves , the color phenomenon occurred only in a few pictures,see them clearly before take the item in your cart

6. How long does it take for delivery?
Generally,you can get the item in 10-25 days after you paid for your orders.

7. How to track your item?
We will send you your tracking number in 2-4 days after we received your payment.